I hired him because of the reviews here, I called him and explained what we were wanting to install specifically with description of the chandelier we had bought and told him the height of our ceiling and even asked if he was able to do a project like that (it's a very heavy chandelier with lots of crystals). He showed up without a ladder when I specifically told him it was an 18 foot ceiling and asked US if we had one! To make matters worse he said he would have to leave and rent one, leaving us waiting in our still under construction home for about an hour and a half. When he finally came back he said he needed help and asked my husband to stay instead of calling someone else to help! 5 hours later, after making my husband basically do the work with him. He told us he couldn't do it and then asked to be paid for the time he spent GETTING THE LADDER which was his own fault for being unprepared and the time he spent where he accomplished NOTHING. My nice husband was flabbergasted but paid him. I was livid, now I'm hundreds in the hole with no chandelier. He could've told us that he couldn't do the job hours before. Completely unprofessional, unprepared and took advantage of us. A rip off, I really want my money back but most of all I want an apology for wasting my husbands time, making him work and then charging us for doing nothing. Unethical at the very least, fraudulent in my opinion would NEVER hire him.
Kyle was great to work with! He did a complete overhaul of the electrical service to my house and it looks great. He is very knowledgeable and explains everything very clearly. Feels good to know the job was done properly. Kyle was also very easy to communicate with and on time for both appointments he scheduled. I will be hiring him again for any other major electrical projects and I would recommend him to anyone.
UPDATE: Shortly after I posted this review, Kyle not only replied, but actually drove over to our home and personally apologized for the situation. Not only could I tell he was incredibly sincere, but he explained that while my comments hurt him, he accepted responsibility and it has become a learning experience. I completely believe him. Not only did he refund us our money, he explained how he just wanted to make us as his costumers happy. It's a rare thing nowadays to find ethical business owners but I truly believe Kyle is one of them. I am a tough critic but I am also a firm believer in second chances when people own up to mistakes and learn from them. I think Kyle has learned from this. He certainly did that, based on character alone, I'd be willing to give Kyle another chance. It's so important nowadays to hire people with integrity and moral fiber, I think it's safe to say Kyle redeemed himself. The courage to just come personally to apologize not knowing the reaction he'd get is commendable. I would recommend.
Total pro at a great price! Kyle was significantly cheaper than the other bids we had for our home, but better yet he was very thorough and gave us some great advise on other work we were doing. Easy to contact and quick to respond was also a big plus! Five stars!
My power kept partially cutting out and I knew I had a big problem. I called Kyle at ASK-Electric and he came out the same day to check my situation. Long story short, I live in an older home and my electrical panel was on its last legs. I was in jeopardy of losing complete power to my house and it was a potential fire hazard. Kyle quoted me a fair price and worked me into his schedule taking into consideration the standard 10 day period to get the permits and power shut off, as well as his existing workload. I was looking at a long two weeks in August with no air-con, stove, or dryer (among other things). To my surprise, Kyle had taken the initiative to request and emergency shut off, expedite the process, and worked me into his busy schedule to get me taken care of the next day! He knew the critical situation and had gone above and beyond to make sure that the situation was taken care of, and my family and home were safe. I have found my electrician for life! His customer service and skill as an electrician cannot be beat!!!
Please READ REVIEW COMPLETELY especially the UPDATE.
ASK Electric finished out our basement electrical. High-quality work. Sound recommendations. Reasonable prices. I highly recommend his work.
Ask Electric Llc is a US Electrician based in Herriman, Utah. Ask Electric Llc is located at 13963 Portrush Ct, Herriman, UT 84096, USA.
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